March 23, 2020
To: Valued SDR Certified Collision Customer
From: SDR Team
The health and well-being of our customers and team members is our number one priority in this time of caution. We are closely monitoring the progression of COVID-19 (coronavirus) and taking guidance from the Centers for Disease Control and Prevention (CDC), World Health Organization (WHO) and Maryland State Governor’s Directive (COVID19-04 3-23-2020)
Some of the measures we have taken to ensure the health and safety of our customers and team members include:
- Hand sanitizer and gloves at all front entry points. We require both when entering and leaving the building.
- We are providing customers with staggered scheduled appointment times and alternatives for dropping off their vehicles with contact-free drop off. We offer a night drop box for no contact scenarios.
- We have a no contact policy, including handshakes. We are providing updates to our customers by phone, email and text.
- We have taken additional precautions and enhanced our cleaning process throughout our shops. Our offices are cleaned twice a day. All vehicles are disinfected when dropped off and when completed for the customer.
This situation is very serious and we are committed to providing a safe environment for all of our customers and teammates.