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COVID-19 Updates

March 23, 2020
To: Valued SDR Certified Collision Customer

From: SDR Team

The health and well-being of our customers and team members is our number one priority in this time of caution. We are closely monitoring the progression of COVID-19 (coronavirus) and taking guidance from the Centers for Disease Control and Prevention (CDC), World Health Organization (WHO) and Maryland State Governor’s Directive (COVID19-04 3-23-2020) 

Some of the measures we have taken to ensure the health and safety of our customers and team members include:

  • Hand sanitizer and gloves at all front entry points. We require both when entering and leaving the building.
  • We are providing customers with staggered scheduled appointment times and alternatives for dropping off their vehicles with contact-free drop off. We offer a night drop box for no contact scenarios.
  • We have a no contact policy, including handshakes. We are providing updates to our customers by phone, email and text.
  • We have taken additional precautions and enhanced our cleaning process throughout our shops. Our offices are cleaned twice a day. All vehicles are disinfected when dropped off and when completed for  the customer.

This situation is very serious and we are committed to providing a safe environment for all of our customers and teammates.


SDR Management